Wild Rising is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, services, or registering for our mentoring programs or retreats, you agree to the terms of this policy.
Information We Collect
We collect personal information when you register for mentoring programs, retreats, workshops, subscribe to newsletters, fill out contact forms, or book one-on-one sessions. This information may include:
- Name
- Email address
- Mailing address
- Phone number
- Payment details
- Emergency contact information
- Medical, health, or dietary information (if applicable)
If the participant is under 18 years of age, a legal guardian must provide this information and consent to the minor’s participation.
You may visit our website anonymously; however, registration or booking requires providing this information.
How We Use Your Information
We use your information to:
- Process registrations, bookings, and payments
- Communicate important information about programs, updates, and support
- Personalise your experience with our services
- Send newsletters and promotional materials (only if you opt-in)
- Improve our website, programs, and customer service
- Comply with legal obligations
We do not sell or trade your personal information. We only share it with trusted service providers who assist in delivering our services, under strict confidentiality agreements.
Handling Sensitive Information
Sensitive information such as health or medical details is collected only with your explicit consent and solely for providing a safe and appropriate mentoring or retreat experience.
Data Retention and Security
We retain your personal information only as long as necessary to provide our services, comply with legal requirements, or as you consent. When no longer required, your data is securely destroyed.
We use industry-standard security measures including SSL encryption, secure payment gateways (Stripe) and encrypted storage to protect your information.
Cookies
Our website uses cookies to enhance your user experience, remember preferences, and analyze site usage. You may manage cookie preferences through your browser settings.
Disclosure of Personal Information
We do not sell, trade, or transfer your personal information to outside parties except for trusted service providers who assist us in business operations and who agree to keep information confidential.
We may disclose personal information to comply with legal obligations or to protect the rights, property, or safety of Wild Rising, users, or others.
Third-Party Links
Our website may contain links to external sites with their own privacy policies. We are not responsible for the content or privacy practices of these sites and recommend you review their policies independently.
Children’s Privacy
We comply with the Children’s Online Privacy Protection Act (COPPA) and Australian laws, and do not knowingly collect information from children under 13 without parental consent. Bookings for participants under 18 must be made and paid for by a legal guardian.
Your Rights Under Australian Privacy Law
You have the right to:
- Access your personal information held by us
- Request corrections if your information is inaccurate or incomplete
- Withdraw consent to our use of your personal information (where applicable), understanding this may affect service delivery
- Make a privacy complaint
To exercise these rights or for any privacy concerns, please contact us using the details below.
Privacy Complaints
If you believe your privacy has been breached, please contact us so we can investigate and resolve the matter promptly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Your Consent
By using our services or website, you consent to this Privacy Policy and our collection and use of your information as described.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website with an updated effective date.
Contact Us
For questions, access requests, corrections, or complaints, please contact:
Wild Rising
Email: hello@wildrising.com.au
Phone: 0420 417 745
Website: www.wildrising.com.au